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Caring for your crockery

Purchasing crockery can be a significant investment. Correct handling and proper care will enhance the longevity and appearance of the product. Adherence to the following guidelines is recommended.

• Detergents: Choosing the correct detergent is important. High alkaline content will eventually damage the glaze surface. Always follow the manufacturer’s instructions and do not use more than
  the recommended quantities.
• Temperature: A wash temperature of 60°C is generally optimal for achieving the correct balance between ensuring the effective removal of food particles and maximizing the longevity of the glaze.
• Dishwashers: Avoid any vibration of plates against each other through proper loading and through the use of plastic coated racks and baskets. Ensure that the manufacturer’s instructions are followed. Wash cutlery in separate baskets to prevent metal markings on the crockery.
• Handling: Do not use metal utensils, scrapers, abrasive pads and powders or bleach for removing food particles. Only borax or gentle, non-abrasive household cleaners should be used to remove stains. Metal markings can be avoided by placing tableware on plastic or rubber mats.
• Rotation: Rotating the tableware in use promotes even wear and tear. Ensure that there is enough stock in operation to prevent excessive use and premature deterioration.
• Microwaves: Ceramic tableware with metallic decorations such as gold or silver are not suitable for microwave ovens.
• Thermal Shock: Ceramic tableware is not designed to withstand excessive thermal shock conditions e.g. from the freezer to the hot oven. Do not expose tableware to a naked flame or heated electric element.

Caring for your cutlery:

Fortis Hotelware presents its quality cutlery ranges in both classic and contemporary styles. Made of the highest quality stainless steel, and offering exceptional value, these ranges are ideally suited for catering and complement our elegant dinnerware.

• Cleaning: Wash cutlery in hot soapy water as soon as possible after use. Rinse immediately with hot water and wipe cutlery with a dry, clean cloth immediately. Never leave dirty cutlery to soak and never leave cutlery damp.
• Detergents: Use only pH neutral or slightly alkaline detergents. Don’t use products containing hypochlorides (bleach) or silver dip. Always follow the manufacturer’s instructions and do not use more than the recommended quantities.
• Dishwashers: Do not mix stainless steel or silver plate in the same load. Ensure that the manufacturer’s instructions are followed and do not allow cutlery to stand in the dishwasher after the cycle is completed. Cutlery must be dried with a clean cloth.
• Polishing: Stainless steel cutlery will perform better if it is polished from time to time with a recommended stainless steel polish.

Caring for your glassware:

• Cleaning: Glassware should be cleaned immediately after use to avoid stubborn residues. Wash glassware in hot water and rinse with cold water. Crystal glass should be washed in lukewarm water. Scrub glassware thoroughly with a brush ensuring that all surfaces are covered. Do not use any harsh cleaning utensils such as a steel wool pad to wash glassware as this will cause scratches.
• Detergents: For stubborn stains, use a mild detergent only. Always follow the manufacturer’s instructions and do not use more than the recommended quantities. After using a detergent, ensure that glassware is rinsed thoroughly to avoid any detergent residues being left on the glass.
• Dishwashers: Glassware can be washed in the dishwasher. However, take care not to wash glasses with very delicate long stems in the dishwasher as the possibility exists that these may break.
• Rotation: Avoid using scratched, cracked or chipped glasses.
• Stacking: Avoid stacking glassware unless it is specifically identified as stackable. For best results store glasses in appropriate crates.
• Thermal Shock: Do not expose glassware to an open element or electric plate and do not place it in the oven. Normal glass can withstand temperature changes of 42°C, and tempered glass can withstand temperature changes of 130°C.
• Microwaves: Never allow glassware to be placed inside a microwave oven

Caring for your accessories:

• Cleaning: Placemats are easily cleaned with soap and water. Should a stubborn stain occur, the woven polyvinyl can withstand aggressive scrubbing with hot soapy water or a bleach-based detergent.
• Dishwashers: Do not put placemats into the dishwasher.
• Sanitizing: A high temperature sanitizer can be used once a week to ensure that the placemats remain hygienic. This product cannot be ironed since it is made of vinyl.
• Storage: Store placemats flat or neatly rolled up. Do not allow them to be folded or allow them to crease.